WHY IT
MATTERS

We understand the challenges you face because we have faced them ourselves. Every program is designed to meet your business needs, as the commercial drivers are different in every company.

Our leadership development programs immerse your first-line managers in practical, hands-on live simulation exercises.

These programs include:

• Calibration – an online tool giving sales leaders an insight into how managers assess sales calls against company standards.

• Coaching Masterclass – designed to observe managers coach sales representatives.

• Difficult Conversations – created to improve the quality of performance conversations that can be complex, challenging and uncomfortable for the manager and the employee.

• Emerging Leaders – part of succession plans that include competency skill-based development for leaders of the future.

Simulation events include:

• In-Call Quality (ICQ) – it is possible to navigate any number of representatives through a specified number of sales calls with either a Health Care Professional or Simulator (professionally trained associates) in a fixed period of time.

• Inside Sales ICQ – Phoenix Healthcare has successfully developed a self-supported system that allows the use of telephone technology to maximise the effectiveness of the day, in any location.